ServiceNow’s Workplace Service Delivery and Its New Features

What is ServiceNow’s Workplace Service Delivery

Workplace Service Delivery (WSD) by ServiceNow is an impeccable product that provides users with uninterrupted digital experiences in the workplace and allow workplace insights to be used to make strategic decisions and give employees great experiences. WSD provides businesses with a unified interface for managing visitor information, navigating the office, submitting service requests, and making the most efficient use of available space.

ServiceNow’s Workplace Service Delivery offers flexible solutions and allows businesses to balance their employee preferences and align them with the changing demands of the companies. It helps define the workflow that makes it easier for the employees to find answers, get assistance, and get everything done from a single source.

Workplace Service Delivery product also allows companies to automate back-end processes for employee requests which previously required to be done manually. It also enables employees to reserve workplace items like conference rooms or desks at their convenience.

In order to provide their employees with a consistent digital workplace experience, businesses are turning to Workplace Service Delivery. ServiceNow’s workplace delivery service is an impeccable product that allow businesses to provide employees with a centralized place to manage all work-related tasks such as Ordering Supplies, Reserving Rooms, Reporting Maintenance Issues, Requesting Cleaning, etc.

It facilitates less complicated back-end configuration and upkeep of streamlined workplace experiences. Recently, ServiceNow has introduced some new features of Workplace Service Delivery, let’s uncover the features.

New Features of Workplace Service Delivery

Workplace Service Delivery has multiple features that help businesses in many ways that we can imagine. However, ServiceNow has introduced some new features recently. Let’s uncover some new features of ServiceNow Workplace Service Delivery.

Visitor Management

This new feature of ServiceNow’s workplace service delivery has made an old-fashioned process easy. It is all about seamless and secure registration of visitors. It allows employees to easily manage visitors at the office using a seamless digital visitor registration process. Every organization requires information about who is visiting their office, when they are visiting, who is hosting the visitors, how long they will visit, and other crucial details to ensure security. This feature helps save the host time in coordinating the visit and gives your visitors a lasting impression.

A company’s employees can easily invite coworkers and visitors from other locations to their office and this can be done using either mobile phones or desktop portals. This feature allows them to register new visitors and request additional services such as parking. Once the information is added to the portal, all the registrations are saved, which speeds up the entire registration process for recurring visitors also. With this feature, both the security staff and reception desk personnel get awareness about who is visiting. The host automatically receives notifications once a guest arrives. Both hosts and their visitors can manage the entire event using a single digital interface.

Features of Visitor Management

• Register new visitors
• Combines a group of guests all at once
• Visitor registration records
• Automatically send an email to the visitor with crucial information for their visit
• Reception dashboard – Check who to expect and view their status
• Visitor check-in and check-out timing
• Automatically notify hosts when visitors checks-in
• Print badges

Knowledge Management

Another new feature of ServiceNow’s Workplace Service Delivery is Knowledge Management. It offers a single knowledge base to the employees to request any type of workplace service such as a request for a new chair.  also allows them to resolve issues all by themselves and to find other important information such as workplace policies, FAQs, process descriptions, and procedures.

By using and sharing this knowledge and information both employees as well as the facilities team gets a one-stop place to connect for workplace related services. On the other hand, this feature also allow HR staff to easily document, store, share, and manage knowledge base articles and save time as it allows the most relevant information articles to be displayed first.

Features of Knowledge Management

• One-stop shop for employees – Self service
• Easy employee-workplace services team communication
• Store workplace service-related articles in one place.
• Search articles based on context
• Link articles to WSD services like Case Management when requesting workplace assistance.

Reservation Management

The ability to sort bookable units alphabetically and filter them by floor and standard services is a new addition to the reservation management module. This new feature is very helpful for the employees as it allows them to quickly find what they are looking for without wasting any time. It is expected that more filter options can be added soon.

Features of Reservation Management

• Filters search criteria
• Automatically sort search results (A-Z, Z-A)

Stay tuned with V-Soft for more such articles on ServiceNow.