Digital illustration of full-stack cybersecurity framework for enterprises

Why Enterprises Should Chose ServiceNow SecOps

To keep pace with the changing technological landscape, companies must not only modernize themselves, but also ensure that cyber security challenges are properly addressed. With advancements in technology, cybersecurity threats are becoming more sophisticated and cyber criminals are gaining new skills for finding vulnerabilities to exploit and breach corporate security systems. Affording a full-stack security framework may not always be easy for not only small and medium-sized enterprises, but also for large enterprises as well. As part of its Now Platform, ServiceNow provides full-stack Security Operations (SecOps) that enterprises can use to handle security tasks efficiently and proactively.

What is ServiceNow SecOps?

In short, ServiceNow SecOps is a security orchestration, automation, and response (SOAR) engine, which is built on top of the Now platform. The primary purpose of ServiceNow SecOps is to help IT and security teams to address security incidents swiftly and more efficiently. From incidence response management, threat intelligence, vulnerability management to performance analytics, ServiceNow SecOps offers powerful solutions for corporate security needs.

Key Features of ServiceNow SecOps

Identify, Prioritize and Remediate

Vulnerabilities in Software, Operating Systems and Assets

The ServiceNow Vulnerability Response solution assists organizations by quickly identifying vulnerabilities and taking timely and effective action to address them. To provide teams with a unified platform for response that can be shared across security and IT to address vulnerabilities, data is scanned from leading vendors and incorporated into the platform. Vulnerabilities can be swiftly fixed with this application as it imports and automatically organizes vulnerable objects in accordance with group criteria. Vulnerability groups can be used to generate change requests and security incidents for any vulnerable items to address problems and reduce risk.

Critical Security Incidents

Integrate current Security Information and Event Manager (SIEM) solutions with Security Operations apps using the Security Incident Response (SIR) application to import threat data (through APIs or email alerts), and automatically produce prioritized security incidents. Manage the initial analysis, containment, elimination, and recovery phases of your security issues. With analytically driven dashboards and reporting, the Security Incident Response application gives organizations an overview of the incident response procedures carried out by the analysts.  It also helps in identifying trends and bottlenecks in those procedures.

Misconfigured Assets

Test results from third-party Security Configuration Assessment (SCA) integrations can be used to confirm compliance with security or organizational policies using the Configuration Compliance application. To identify which items are most crucial, this application uses the assets listed on the ServiceNow Configuration Management Database (CMDB). Workflows and automation make it possible to make mass modifications to individual assets or groups quickly, determine non-compliant configuration items and fix them. Policies, tests, reliable sources, and technologies can be imported automatically, and assigned test results to teams or individuals for resolution.

Use Structured Threat Information Expression (STIX) Data

The Threat Intelligence application employs the Structured Threat Information Expression (STIX) language to standardize and arrange the description of cyber threat data. When an Indicator of Compromise (IoC) is associated to a security incident, the Threat Intelligence application can be used to automatically explore threat feeds for relevant details. IoC details can also be sent to third-party sources for extra analysis.

ServiceNow SecOps on Mobile

ServiceNow provides Vulnerability Response and Security Incident Response applications access on Now platform through Android and iOS mobile devices helping IT and security teams have information on security incidents even when they are on the go.


ServiceNow SecOps offers enterprises a robust and comprehensive security framework for handling security tasks swiftly and proactively. A ServiceNow Elite Partner like V-Soft can further help your organization implement the framework efficiently.