ServiceNow CSM

Provides effortless customer service across any channel at any time.

happy customer service manager using ServiceNow CSM module

Omnichannel Customer Service

Oversee and track all interactions with your customers. Use a comprehensive set of workflows and tools to manage the customer experience (CX), regardless of the engagement channel or type of interaction.

Benefits of ServiceNow CSM

  • Engage across channels
  • Improve customer service
  • Deliver proactive service
  • Offer solutions online
Happy ServiceNow CSM Consultant
  • Reduce service costs
  • Monitor service patterns
  • Streamline operations
  • Decrease resolution times
Customer Service Agent reviewing ServiceNow CSM Dashboard

Complete Visibility

With a service management approach, customer service is connected to support operations on a single platform, giving stakeholders visibility into the health and operational status of customer-facing digital products and services. This enables faster issue resolution and more proactive customer service.

Drive Customer Loyalty

You’ll also be able to preemptively address customer issues while building trust and fostering loyalty; easily reach out to customers when issues arise, let them know that it is being addressed, and provide an estimated time to remediation.

Customer Service Agent talking to happy customer


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