ServiceNow

IT Asset Management (ITAM)

Combine all asset data – inventory, finances, contracts, risk and compliance all in one place in order to make the most of your existing assets. Successfully organize hardware, software and cloud assets through their entire lifecycles, from planning and procurement to retirement and disposal.

IT Operations Management (ITOM)

Driven by AIOps, automation tools, and interactive dashboards, businesses can get a birds-eye view of their IT operations, monitor the health of IT infrastructure, scale infrastructure, increase service agility and predict and fix issues to avoid service outages.

Service Performance Management (SPM)

Formerly I Business Management (ITBM), Service Performance Management ensures better ROI with unified dashboards to manage various business units and increase operational efficiency, demand management, prioritization, and improve resource management. SPM mitigates risks and strategically channelizes business investments to maximize returns and drive business transformation.

Customer Service Management (CSM)

Wow your customers by providing superior service at all interaction points. CSM works to optimize the customer service process while proactively handling incidents before they occur. Offer self-service options and advanced technology like automation, AI, and chatbots to reduce ticket requests and reduce time to close.

Governance, Risk and Compliance (GRC)

Provide a single point of reference for all governance, risk, and compliance processes and technology. Ensure everything is meeting standards for compliance, finance, legal, ethics, and risk by maintaining one point of reference vs many different silos and spreadsheets.