ServiceNow SPM

Align strategy to work better. Plan, deliver, and track value across different methodologies.
Empower teams to drive business outcomes.

ServiceNow Strategic Portfolio Management Team

Drive Technology Strategy with ServiceNow

ServiceNow SPM (Strategic Portfolio Management) enables IT leaders to drive their company’s technology strategy to plan, organize, develop, analyze, and rationalize all IT resources.

ServiceNow SPM Team Happy Woman

Simplify Portfolio Management with ServiceNow

  • Anticipate requirements, allocate resources, and evaluate portfolio value
  • Prioritize new requests and deliver products efficiently
  • Assess top-level investments and adapt to adjust on an ongoing basis
  • Manage strategic and operational work in one place
  • Align work to optimize business outcomes and respond rapidly to change
  • Deliver more value, not just more output
  • Leverage digital transformation to drive customer value faster
  • Plan, deliver, and track value across different methodologies

ServiceNow SPM Product Expertise

Strategize, align, and deliver business outcomes from a single platform.

Performance Analytics

Analyze and report on IT spend, project portfolios, and application costs with this easy-to-use, integrated, and interactive application. Access real-time trends and performance results that can empower you to make better decisions about business value.

Dashboard widgets are used to visualize data over time, analyze your business processes, and identify areas of improvement.

  • KPIs and dashboards
  • Real-time visibility
  • Spotlights
  • KPI signals
  • Anticipate trends
  • Prioritize resources
  • Maximize automation
  • Guide continual service improvement

Demand Management

Centralize your strategic requests and consolidate the investment decision process for new products and services. Simplify ideation – generating, developing, and communicating new ideas – to support company initiatives that improve, drive, and grow business.

Dashboard widgets are used to visualize data over time, analyze your business processes, and identify areas of improvement.

  • Demand workbench
  • Demand manager dashboard
  • Configurable bubble charts
  • Detailed demand view
  • Invest strategically
  • Prioritize resources
  • Improve the demand process
  • Increase insights and understanding

Resource Management

Leverage management and forecasting capabilities together in a single tool. Allocate your staff more effectively by viewing both strategic and operational work to determine which resources are truly available at any given time.

Resource management enables project managers or change managers to create resource plans, request resources, and analyze resource utilization. Resource Management can be used in conjunction with any task on the platform, including project tasks, incidents, problems, or changes.

  • Resource allocation workbench
  • Resource planning
  • Time sheet portal
  • View up-to-date resource availability
  • Make the most of your resources
  • Match resources with requirements

Innovation Management

Collect and manage company-wide suggestions in one place. Create a continuous pipeline of vetted ideas to support ongoing creative development.

Innovation management enables you to gather and evaluate ideas efficiently, and to quickly identify and process ideas with the greatest potential for implementation. The idea portal accelerates and organizes idea gathering, evaluation, selection, and execution.

  • Voting
  • Collaboration
  • Task creation
  • Deduplication
  • Capture new ideas from a single source
  • Make decisions faster
  • Keep stakeholders informed

Project Portfolio Management

Project portfolio management integrates with all your teams’ work delivery solutions, such as agile, traditional, or hybrid, providing real-time updates on actual performance. Anyone in a planning role can ensure that work is prioritized, scheduled, and delivered, even as strategies and needs evolve.

Project portfolio management manages your entire project lifecycle across technology and business portfolios. It’s an application that enables you to manage your projects and programs in different portfolios.

  • Goal Framework enables you to create goals, set targets, and evaluate the progress
  • Resource Management brings together management and forecasting capabilities
  • Allows you to allocate staff effectively and see which resources are available at any given time
  • Distributes tasks with a thorough understanding of existing resource workloads
  • Obtain a centralized view of all demand
  • Ensure all work is strategically aligned
  • Continually optimize resources to increase business agility
  • Receive status visibility and performance data
  • Gain visibility of both traditional and agile methods

Scenario Planning

Scenario planning analyzes project and demand backlog with Portfolio Workbench. Simulate scenarios based on cost, resources, and strategic alignment. Confirm the scenario that best aligns with organizational objectives while tracking the progress of approved projects and demands, then re-plan portfolios as necessary.

Scenario planning performs what-if analyses to keep your portfolio aligned with your business strategy, and provides a central location for portfolio managers to create and track project execution for a given fiscal year.

  • Simulate scenarios
  • Filter scenarios
  • Compare scenarios
  • Confirm best scenario
  • Understand your mix of investments
  • Power enterprise agility
  • Align business strategy
  • Engage sponsors

Roadmap Planning

Roadmap planning plans, aligns, and communicates work plans and initiatives to see the impact of proposed investment decisions using an Alignment Planner Workspace. Visualize and communicate cross-functional plans.

Roadmap Planning intuitively tracks progress to deliver strong outcomes and aligns initiatives to business goals. It masters top-down planning to align investments and teams for hybrid project delivery.

  • Hybrid roadmaps
  • Goals framework
  • Efficient planning
  • Track progress
  • Align work to strategy
  • Give agile and traditional teams a clear plan
  • Deliver positive outcomes
  • Make informed decisions

Scaled Agile Framework (SAFe)

Scaled Agile Framework (SAFe) Applies lean and agile project management principles to develop and deliver software products with fewer defects in the shortest viable lead time. Use applications that support two different configurations of SAFe: Essential SAFe and Portfolio SAFe.

  • Portfolio planning
  • Weighted shortest job
  • Big room planning
  • Unified backlog
  • Adapt plans to changing circumstances
  • Make the connection between funding and delivery
  • Become responsive to customer needs
  • Save time

Agile Development

Leverage an agile software development environment and the scrum framework for product or project-based efforts. Take advantage of the flexibility to implement a pure agile approach over the entire lifecycle of a product, or a hybrid approach using agile methods within a traditional project structure.

Agile development application delivers software projects more efficiently by managing and tracking software development life cycles. You can also manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks.

  • Scrum program boards
  • Agile dashboards
  • Unified backlog
  • Sprint tracking
  • Connect strategy to execution
  • Orchestrate your agile portfolio
  • Fine-tune work to deliver faster

Application Portfolio Management

App Portfolio Management (APM) is used to gain a comprehensive understanding of the apps used in your organization so you can identify redundancies and decrease costs. APM helps you decide whether to invest, sustain, or replace apps based on business goals.

  • APM portal
  • Application portfolio
  • Capability mapping
  • Technology portfolio management
  • Eliminate risks
  • Lower costs
  • Think strategically
  • Plan for tomorrow

Digital Portfolio Management

Digital Portfolio Management (DPM) gives product owners a single UI to manage offerings across the lifecycle. It helps you make better decisions with an end-to-end view of services, products, and apps.

  • Enterprise portfolios
  • Personal portfolios
  • Services and apps
  • Lifecycle management
  • Enhance service performance
  • Manage risk and compliance
  • See the bigger picture
  • Deliver shared outcomes

Get in Touch