ServiceNow Elite Partner

As a trusted ServiceNow Elite Partner, V-Soft delivers intelligent and
automated service delivery experiences across the enterprise.

V-Soft’s clients range from Fortune 500 to companies of any size.

Our Vision

V-Soft offers a unique blend of experience to the ServiceNow space, including advisory and consulting services, superior implementations, affordable licensing, turn-key solutions, and additional advanced technology options such as mobile app development, artificial intelligence, data management and more.

V-Soft Digital’s Key Objectives for Our ServiceNow Clients

  • Promote company-wide integration
  • Automate manual and repetitive tasks
  • Boost efficiency
  • Provide enhanced intelligence
  • Introduce higher operation agility
  • Measure and improve the customer experience in real time
  • Personalize experiences with enhanced data integration
CMDB

V-Soft ServiceNow Offerings

  • Scoped Implementations
  • Technical Advisory Consulting
  • Business Process Advisory Consulting
  • Organizational Change Management (OCM)
  • Training
  • Health Assessments
  • Road Mapping
  • Hosting Services
  • Managed Services
  • Staffing

Implementation Services V-Soft Provides

IT Service
Management

ITSM

  • Incident, Problem, Change & Release Management
  • Request & Knowledge Management
  • Service Level Management
  • CMDB
  • Virtual Agent Support
  • Analytics
  • DevOps
IT Asset
Management

ITAM

  • Hardware Asset Management (HAM)
  • Asset / CI Lifecycle Processes
  • Software Asset Management (SAM)
  • Procurement
  • Contract Management
Strategic Portfolio
Management

SPM

  • Application Portfolio Management
  • Financial Modeling
  • Project & Portfolio Management
  • Agile Delivery Execution
IT Operations
Management

ITOM

  • ITOM Visibility
  • ITOM Health
  • ITOM Optimization
Customer Service
Management

CSM

    • Workforce Optimization
    • Process Optimization
    • Proactive Customer Service Operations
    • Predictive Intelligence
    • Field Service Management
    • Service Portal, Service Catalog, Fulfillment
    • Application Portfolio Management
    • Application 360 Management
    • Facilities
Governance
Risk and Compliance

GRC

  • Risk Management
  • Policy & Compliance Management
  • Vendor Risk Management
HRSD
Human
Resources

HRSD

  • Talent acquisition
  • On-boarding & Provisioning
  • Employee Self-service
  • Payroll
  • Travel and Expenses
  • Offboarding
  • Alumni Services
Security
Operations

SECOPS

  • Security Incident Resolution
  • Vulnerability Resolution
  • Threat Intelligence
Automation
Security
Operations

Automation

  • Orchestration
  • Workflow Automation
  • Virtual Agent Bots
  • HR Onboarding Bots
  • Machine Learning
  • Artificial Intelligence
AI/ML

AI/ML

  • Artificial Intelligence
  • Machine Learning
  • Predictive Intelligence
  • Automatically Create Incidents
  • Automatically Assign Incidents
  • Automatically Remediate Workflows
  • Performance Analytics

V-Soft Digital ServiceNow Expertise

IT Service Management (ITSM)

Harness the power of ServiceNow ITSM to modernize the IT service delivery process to increase productivity, streamline services, and add new insights while providing superior employee experiences with chatbots, portals, mobile apps and more.

IT Asset Management (ITAM)

Combine all asset data – inventory, finances, contracts, risk and compliance all in one place in order to make the most of your existing assets. Successfully organize hardware, software and cloud assets through their entire lifecycles, from planning and procurement to retirement and disposal.

IT Operations Management (ITOM)

Driven by AIOps, automation tools, and interactive dashboards, businesses can get a birds-eye view of their IT operations, monitor the health of IT infrastructure, scale infrastructure, increase service agility and predict and fix issues to avoid service outages.

Strategic Portfolio Management (SPM)

Formerly IT Business Management (ITBM), Strategic Portfolio Management ensures better ROI with unified dashboards to manage various business units and increase operational efficiency, demand management, prioritization, and improve resource management. SPM mitigates risks and strategically channelizes business investments to maximize returns and drive business transformation.

Customer Service Management (CSM)

Wow your customers by providing superior service at all interaction points. CSM works to optimize the customer service process while proactively handling incidents before they occur. Offer self-service options and advanced technology like automation, AI, and chatbots to reduce ticket requests and reduce time to close.

Governance, Risk and Compliance (GRC)

Provide a single point of reference for all governance, risk, and compliance processes and technology. Ensure everything is meeting standards for compliance, finance, legal, ethics, and risk by maintaining one point of reference vs many different silos and spreadsheets.

V-Soft ServiceNow Project Implementation Life Cycle

Plan
Initiate
Construct
Construct
Transition
Transition
Go-live
Hypercare
Hypercare
Bottom

V-Soft uses a blend of Agile and SDLC methodologies

  1. Conduct requirements working session to capture solution and design details.
  2. Document the detailed design
  3. Create user stories for implementation
  4. Review the user stories with the customer for acceptance criteria and approval
  5. Organize the user stories into two-week development sprints
  6. Conduct daily scrums with the customer
  7. Conduct weekly in-depth story reviews
  8. Move stories from work in progress to test when ready for customer testing
  9. Move to complete when customer approves

V-Soft’s ServiceNow Development Approach

Plan

  • V-Soft’s own ServiceNow domain
  • Identify customer resources
  • Define communication plan
  • Define project governance plan
  • Onboard V-Soft resources
  • Schedule workshops
  • Request data samples and related documentation
  • Project kickoff

Initiate

  • Conduct workshops
  • Identify project KPIs
  • Define future state vision
  • Document business requirements
  • Architect solution
  • Write user stories, review for acceptance and signoff
  • Align stories into 2-week development sprints

Construct

  • Implement user stories to specifications
  • Perform internal testing, move to customer test
  • Commit approved story to the sprint update set
  • Meeting cadence:
    • Sprint planning
    • Daily scrum
    • Twice weekly sprint review
    • Sprint retrospective

Transition

  • Support UAT
  • Error remediation
  • Documentation:
    • Process guides
    • Admin guide
    • Training materials
  • Role-based “train the trainer” training
  • Knowledge transfer
  • Support OCM: communication, training artifacts

Go-Live/Support

  • Go-Live prep
  • Go-Live
  • Hypercare – typically two weeks of post Go-Live support

Serving Key Industries

Technology

  • Provide great customer and employee experience
  • Connect the value chain
  • Accelerate time-to-market and revenue
  • Grow revenue faster with a flexible product catalog and dynamic order processing
  • Install and configure digital services for fast adaption and execution
  • Provide data models, workflows, and experiences that enable you to develop public sector applications that deliver digital services to your constituents

Public Sector

Manufacturing

  • Improve visibility of operations technology teams
  • Keep your systems secure
  • Connect systems to productions processes and workflows
  • Use vulnerability management to see everything in one place
  • Provide customers with enhanced product and services info
  • Convert customer chats to service revolutions automatically
  • Update customers proactively on
    service requests

Telecom

Healthcare & Life Sciences

  • Drive digital transformation with automated and intelligent workflows
  • Reduce operational risks and improve digital engagement
  • Improve productivity of patient and care teams
  • Optimize clinician time in delivering patient care
  • Digitize and automate banking processes
  • Connect seamlessly across departments
  • Integrate into existing ecosystems
  • Mitigate risk and promote compliance

Financial Services

V-Soft Digital also serves many other industries such as retail, insurance, education and more.
Contact us to hear more about ServiceNow solutions that best serve your industry.

Best-Fit ServiceNow Engagement Models

There are four key points that make V-Soft Digital’s ServiceNow engagement models the best fit for your application
development, testing, managed services, and innovation.

Total Cost of Ownership
(TCO) Reduction

V-Soft Digital’s engagement models represent a significant TCO savings. Rates for ServiceNow app development, testing and managed services are market-competitive and drive material value to our customers.

Trusted, Low-risk Delivery Partner

V-Soft Digital’s engagement models, with distributed delivery capability, represent a significant TCO savings. V-Soft Digital continues to build on our existing track record of reliable delivery, while following best practices for our customers.

Optimized and Flexible Operating Model

V-Soft Digital customers benefit from our distributed delivery model with CORE and On Demand capacity. Our delivery model adapts to customers’ current and future needs.

Innovation-led
Delivery

V-Soft Digital invests 2% of its annual invoice amount toward joint innovation projects for our customers.

V-Soft Digital customers save 30% on capital expenditure.

V-Soft Digital builds exclusive knowledge management functions, resulting in faster incident resolution.

V-Soft Digital has increased project demand by 20%
year-over-year.

V-Soft Digital delivered more than 50 Proof of Concepts in 2021 for our customers.

Proven Track Record

V-Soft Digital is a spotlight vendor for many of our customers

57% of our clients have partnered with us for more than 5 years

22% of our clients have partnered with us for more than 3 years

V-Soft’s ServiceNow practice has experienced 25% year-over-year growth in revenue

V-Soft Digital has a 9% employee attrition rate, which is significantly lower than the industry average

V-Soft Digital Hosting & Managed Services

V-Soft Digital’s experienced team manages your ServiceNow instance with several coverage options, including 24/7/365 support.
We offer flexible payment models, including time & material and fixed price options.

V-Soft Digital MSP Services

  • Deploy V-Soft instance(s): ITSM, ITAM, ITOM, SPM, GRC, HRSD, CSM, FSM and others
  • Onboard using best practices
  • Provide 24/7 support
  • Reduce licensing costs with V-Soft partner discounts
  • Implement continuous improvements
  • Monitor and support platform governance
  • Perform ongoing platform enhancements
  • Manage UX, incidents, and service desk
  • Provide oversight and manage performance

V-Soft Digital Hosting

  • V-Soft acquires and configures your ServiceNow instance, including all required licenses
  • Manage your ServiceNow instance on V-Soft’s partitioned domain to reduce costs
  • Receive budget flexibility with V-Soft’s monthly billing option

ServiceNow Staffing

  • Contract & Contract-to-Hire
  • Local to National Recruiting
  • 24/7 Recruiting
  • Direct Placement

The Right Team

V-Soft Digital has been a trusted partner in helping businesses solve the challenges of innovation through technology solutions since 1997. V-Soft’s expertise spans a wide array of technology stacks, allowing for best practices of enabling ServiceNow within your organization. Experience combined with a compelling value proposition makes V-Soft Digital the right team and the right talent.

50

Custom Integrations

39

Completed Projects in the Last 12 Months

85

Certified Developers

15

Years of Experience

The Right Team

ServiceNow Leadership Team

Get in Touch