ServiceNow Elite Partner

As a trusted ServiceNow Elite Partner, V-Soft delivers intelligent and
automated service delivery experiences across the enterprise.

V-Soft’s clients range from Fortune 500 to companies of any size.

Our Vision

V-Soft offers a unique blend of experience to the ServiceNow space, including advisory and consulting services, superior implementations, affordable licensing, turn-key solutions, and additional advanced technology options such as mobile app development, artificial intelligence, data management and more.

V-Soft Digital’s Key Objectives for Our ServiceNow Clients

  • Promote company-wide integration
  • Automate manual and repetitive tasks
  • Boost efficiency
  • Provide enhanced intelligence
  • Introduce higher operation agility
  • Measure and improve the customer experience in real time
  • Personalize experiences with enhanced data integration
ServiceNow CMDB Consultant

ServiceNow Offerings

  • Scoped Implementations
  • Technical Advisory Consulting
  • Business Process Advisory Consulting
  • Organizational Change Management (OCM)
  • Training
  • Health Assessments
  • Road Mapping
  • Hosting Services
  • Managed Services
  • Staffing

ServiceNow Implementation Services

IT Service


  • Incident, Problem, Change & Release Management
  • Request & Knowledge Management
  • Service Level Management
  • CMDB
  • Virtual Agent Support
  • Analytics
  • DevOps
IT Asset


  • Hardware Asset Management (HAM)
  • Asset / CI Lifecycle Processes
  • Software Asset Management (SAM)
  • Procurement
  • Contract Management
Strategic Portfolio


  • Application Portfolio Management
  • Financial Modeling
  • Project & Portfolio Management
  • Agile Delivery Execution
IT Operations


  • ITOM Visibility
  • ITOM Health
  • ITOM Optimization
Customer Service


  • Workforce Optimization
  • Process Optimization
  • Proactive Customer Service Operations
  • Predictive Intelligence
  • Field Service Management
  • Service Portal, Service Catalog, Fulfillment
  • Application Portfolio Management
  • Application 360 Management
  • Facilities
Risk and Compliance


  • Risk Management
  • Policy & Compliance Management
  • Vendor Risk Management


  • Talent acquisition
  • On-boarding & Provisioning
  • Employee Self-service
  • Payroll
  • Travel and Expenses
  • Offboarding
  • Alumni Services


  • Security Incident Resolution
  • Vulnerability Resolution
  • Threat Intelligence


  • Orchestration
  • Workflow Automation
  • Virtual Agent Bots
  • HR Onboarding Bots
  • Machine Learning
  • Artificial Intelligence


  • Artificial Intelligence
  • Machine Learning
  • Predictive Intelligence
  • Automatically Create Incidents
  • Automatically Assign Incidents
  • Automatically Remediate Workflows
  • Performance Analytics

ServiceNow Expertise

IT Service Management (ITSM)

Harness the power of ServiceNow ITSM to modernize the IT service delivery process to increase productivity, streamline services, and add new insights while providing superior employee experiences with chatbots, portals, mobile apps and more.

IT Asset Management (ITAM)

Combine all asset data – inventory, finances, contracts, risk and compliance all in one place in order to make the most of your existing assets. Successfully organize hardware, software and cloud assets through their entire lifecycles, from planning and procurement to retirement and disposal.

IT Operations Management (ITOM)

Driven by AIOps, automation tools, and interactive dashboards, businesses can get a birds-eye view of their IT operations, monitor the health of IT infrastructure, scale infrastructure, increase service agility and predict and fix issues to avoid service outages.

Strategic Portfolio Management (SPM)

Formerly IT Business Management (ITBM), Strategic Portfolio Management ensures better ROI with unified dashboards to manage various business units and increase operational efficiency, demand management, prioritization, and improve resource management. SPM mitigates risks and strategically channelizes business investments to maximize returns and drive business transformation.

Customer Service Management (CSM)

Wow your customers by providing superior service at all interaction points. CSM works to optimize the customer service process while proactively handling incidents before they occur. Offer self-service options and advanced technology like automation, AI, and chatbots to reduce ticket requests and reduce time to close.

Governance, Risk and Compliance (GRC)

Provide a single point of reference for all governance, risk, and compliance processes and technology. Ensure everything is meeting standards for compliance, finance, legal, ethics, and risk by maintaining one point of reference vs many different silos and spreadsheets.

ServiceNow Project Implementation Life Cycle


V-Soft uses a blend of Agile and SDLC methodologies

  1. Conduct requirements working session to capture solution and design details.
  2. Document the detailed design
  3. Create user stories for implementation
  4. Review the user stories with the customer for acceptance criteria and approval
  5. Organize the user stories into two-week development sprints
  6. Conduct daily scrums with the customer
  7. Conduct weekly in-depth story reviews
  8. Move stories from work in progress to test when ready for customer testing
  9. Move to complete when customer approves

ServiceNow Development Approach


  • V-Soft’s own ServiceNow domain
  • Identify customer resources
  • Define communication plan
  • Define project governance plan
  • Onboard V-Soft resources
  • Schedule workshops
  • Request data samples and related documentation
  • Project kickoff


  • Conduct workshops
  • Identify project KPIs
  • Define future state vision
  • Document business requirements
  • Architect solution
  • Write user stories, review for acceptance and signoff
  • Align stories into 2-week development sprints


  • Implement user stories to specifications
  • Perform internal testing, move to customer test
  • Commit approved story to the sprint update set
  • Meeting cadence:
    • Sprint planning
    • Daily scrum
    • Twice weekly sprint review
    • Sprint retrospective


  • Support UAT
  • Error remediation
  • Documentation:
    • Process guides
    • Admin guide
    • Training materials
  • Role-based “train the trainer” training
  • Knowledge transfer
  • Support OCM: communication, training artifacts


  • Go-Live prep
  • Go-Live
  • Hypercare – typically two weeks of post Go-Live support

Serving Key Industries


  • Provide great customer and employee experience
  • Connect the value chain
  • Accelerate time-to-market and revenue
  • Grow revenue faster with a flexible product catalog and dynamic order processing
  • Install and configure digital services for fast adaption and execution
  • Provide data models, workflows, and experiences that enable you to develop public sector applications that deliver digital services to your constituents

Public Sector


  • Improve visibility of operations technology teams
  • Keep your systems secure
  • Connect systems to productions processes and workflows
  • Use vulnerability management to see everything in one place
  • Provide customers with enhanced product and services info
  • Convert customer chats to service revolutions automatically
  • Update customers proactively on
    service requests


Healthcare & Life Sciences

  • Drive digital transformation with automated and intelligent workflows
  • Reduce operational risks and improve digital engagement
  • Improve productivity of patient and care teams
  • Optimize clinician time in delivering patient care
  • Digitize and automate banking processes
  • Connect seamlessly across departments
  • Integrate into existing ecosystems
  • Mitigate risk and promote compliance

Financial Services

V-Soft Digital also serves many other industries such as retail, insurance, education and more.
Contact us to hear more about ServiceNow solutions that best serve your industry.

Proven Track Record

V-Soft Digital is a spotlight vendor for many of our customers

57% of our clients have partnered with us for more than 5 years

22% of our clients have partnered with us for more than 3 years

V-Soft’s ServiceNow practice has experienced 25% year-over-year growth in revenue

V-Soft Digital has a 9% employee attrition rate, which is significantly lower than the industry average

ServiceNow Hosting & Managed Services

V-Soft Digital’s experienced team manages your ServiceNow instance with several coverage options, including 24/7/365 support.
We offer flexible payment models, including time & material and fixed price options.

V-Soft Digital MSP Services

  • Deploy V-Soft instance(s): ITSM, ITAM, ITOM, SPM, GRC, HRSD, CSM, FSM and others
  • Onboard using best practices
  • Provide 24/7 support
  • Reduce licensing costs with V-Soft partner discounts
  • Implement continuous improvements
  • Monitor and support platform governance
  • Perform ongoing platform enhancements
  • Manage UX, incidents, and service desk
  • Provide oversight and manage performance

V-Soft Digital Hosting

  • V-Soft acquires and configures your ServiceNow instance, including all required licenses
  • Manage your ServiceNow instance on V-Soft’s partitioned domain to reduce costs
  • Receive budget flexibility with V-Soft’s monthly billing option

ServiceNow Staffing Solutions

  • Contract & Contract-to-Hire
  • Local to National Recruiting
  • 24/7 Recruiting
  • Direct Placement

The Right Team

V-Soft Digital has been a trusted partner in helping businesses solve the challenges of innovation through technology solutions since 1997. V-Soft’s expertise spans a wide array of technology stacks, allowing for best practices of enabling ServiceNow within your organization. Experience combined with a compelling value proposition makes V-Soft Digital the right team and the right talent.


Custom Integrations


Completed Projects in the Last 12 Months


Certified Developers


Years of Experience

The Right Team

ServiceNow Leadership Team

Leslie June, VP ServiceNow

Get in Touch