The ServiceNow logo in a cell phone in front of a screen displaying numbers.

Interesting Facts about ServiceNow

ServiceNow is a leading platform providing cloud-based digital workflows for enterprise operations. ServiceNow believes that behind every great experience is a great workflow. And ServiceNow works as the foundation for all digital workflows. ServiceNow comes with the power to modernize operations to optimize productivity, cost, and resilience with a single platform. Here are some unknown interesting facts about ServiceNow.

1. ServiceNow’s Original Name was Glidesoft

ServiceNow was initially developed as Glidesoft in 2003 by Fred Luddy, former CTO of Peregrine Systems. According to rumor, creator Fred Luddy liked the name after hearing a pilot say that the plane would be “gliding” towards its destination as he was coding. Glidesoft’s product was a unique offering, specializing in ITIL-based IT Service Management (ITSM). It was revolutionary in the fact that it was the first On-Demand Web 2.0 solution (AJAX and SOAP enabled) that required only a browser and an internet connection.

The world’s greatest challenges are our biggest opportunities.

Bill McDermott CEO, ServiceNow

2. ServiceNow has Been on the Gartner ITSM Magic Quadrant for 9 Years

Gartner named ServiceNow a Leader in the ITSM Magic Quadrant for the ninth consecutive year. Out of the 10 vendors evaluated, ServiceNow ranks highest in execution and furthest in vision. ServiceNow was able to achieve this position because it allows its customers to deliver resilient IT services on a single cloud platform, enhance IT productivity with faster platform-native AI resolutions and serve employees with always-on IT services.

3. ServiceNow Releases are Named After Cities

As everyone knows, ServiceNow releases two new versions every year and is named in alphabetical order of the world’s cities. But here is the fun part, this practice began in 2012 after the Aspen release. Before that, the versions were named after seasons like the Winter release in 2009. But that isn’t the funniest part, the name of the release was initially intended to be Amsterdam, but this was changed right before debut.

4. The Knowledge Conference is an Anticipated Annual Event

At its yearly Knowledge conference, ServiceNow frequently recalls Luddy’s words. The event’s name comes from the sharing culture its participants bring as they demonstrate workplace efficiencies utilizing the ServiceNow Platform. It is notable for the number of sessions and seminars presented by customers rather than ServiceNow employees.

5. ServiceNow Accepts Powerful Integrations

Celonis and ServiceNow have formed a technological alliance. In this tactical move, ServiceNow integrates the real-time process execution capabilities of the Celonis execution management system into its low-code workflow platform. Apart from this, ServiceNow has also integrated with Jira, Azure, Salesforce, etc. This gives us a hint that ServiceNow is an extremely easy-to-integrate platform.

6. The Market Value

As of November 2022, ServiceNow has a market capitalization of $74.97 Billion. This makes ServiceNow the world’s 172th most valuable company by market cap. Market capitalization, commonly called a market cap, is the total market value of a publicly traded company’s outstanding shares and is commonly used to measure how much a company is worth.

7. The Game of Stats

  • Approximately 80% of Fortune 500 companies are clients and users of ServiceNow
  • 100% renewable electricity achieved, and carbon neutrality achieved in operations, business travel, and work from home.
  • ServiceNow distributed $100 million in its Racial Equity Fund across 10 US communities.
  • ServiceNow’s 2021 goal was to deliver $7.5 million in grants—including corporate match and rewards—to organizations that aligned with their focus areas. They exceeded the budget by more than $2.5 million, thanks in part to almost 3,700 donors representing nearly 22% of their employee base.

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