Coworkers using laptop and tablet to discuss data security issues

Advantages of ServiceNow SecOps and Microsoft Security Solutions Integration

Cyber security threats continue to evolve at par with technological developments. Malicious actors take advantage of the latest technological innovations to infiltrate infrastructure and steal data from organizations of all sizes and even individuals. The attacks can take various forms including malware, zero-day exploits, cross-site scripting, SQL injections, Denial-of-Service, phishing, and ransomware attacks. Cyber-attacks like phishing and ransomware attacks become more widespread, frequent, and sophisticated during the Covid-19 Pandemic and the trend continues today unabated. Increase in the number of ransomware attacks on critical infrastructure is especially alarming.

These cyber-attacks can inflict heavy costs on organizations in terms of both revenue and reputation and in some cases even threaten business continuity. The Colonial Pipeline ransomware attack demonstrates how expensive and crippling cyber-attacks can be towards organizations. Businesses of all sizes must be prepared to prevent and respond to any kind of cyber-attack that disrupts operations and imposes costs. This requires prioritizing risk-based vulnerabilities and incidents, adding complete visibility, understanding security posture, and automating workflows for quick remediation and collaboration between departments.

ServiceNow Security Operations

ServiceNow which has been adopted by many large organizations as their workflows platform already includes capabilities for ensuring security.

ServiceNow SecOps features:

  • Vulnerability response
  • Security incidents response
  • Configuration compliance
  • Threat intelligence
  • Trusted security circles
  • Performance analytics

SecOps improves the company’s security posture and increases the productivity of the security team by providing them with historical knowledge, step-by-step- automation on previously resolved incidents and task automation. To further improve and strengthen security posture of their clients, ServiceNow and Microsoft released an integration of their respective security solutions.

Microsoft Azure Sentinel

The ServiceNow SecOps and Microsoft security solutions integration seeks to provide organizations with the capability to efficiently handle security issues. ServiceNow Security Incident Response (SIR) integration with Microsoft Azure Sentinel, Microsoft’s cloud-based security information and event management solution (SIEM), shares knowledge and evidence automatically and in real-time allowing teams to preempt security incidents before they impact customers. As soon as Microsoft Azure Sentinel detects an incident, ServiceNow Security Incident Response (SIR) provides rapid remediation.

Microsoft Threat & Vulnerability Management

The integration of ServiceNow Vulnerability Response and Microsoft Threat & Vulnerability Management (TVM) is aimed at proactive prevention of attacks. It empowers teams to utilize assets and business context to prioritize vulnerabilities using Vulnerability Response. It also provides remediation, visibility, and workflow around response across security as well as IT. This helps teams coordinate more efficiently and proactively manage attacks, preventing high priority attacks from impacting the system.

Microsoft Teams and SharePoint

To streamline coordination and collaboration across the enterprise, integration of Microsoft Teams and SharePoint with SIR Major Security Incident Management feature can be helpful. A dedicated Teams channel, set up automatically can enhance collaboration of cross-functional teams around an incident. Data and evidence about incidents gathered by teams can be stored in automatically created SharePoint folder structures linked to case records.


These integrations can help organizations access all information necessary to mitigate attacks and breaches at their fingertips and use them to prevent high-priority incidents that impact operations from ever happening.