IT Operation Manager using ServiceNow AIOps to monitor their IT infrastructure.

How AIOps is Changing the Way IT is Managed

Managing IT services has become more complex, and an increased focus on digital transformation is resulting in a diversified portfolio of applications, more elaborate Service Level Agreements (SLAs), and increased customer expectations. Unfortunately, this means there are more ways for IT problems to arise. With AIOps, however, issues can be prevented and resolved quickly.

ServiceNow AIOps is changing the way IT departments are managed. AIOps integrates with ServiceNow ITSM to provide better insights into the network and then acts automatically to resolve issues. This approach allows IT teams to focus on value-added activities while minimizing repetitive work. Here is how AIOps benefits ServiceNow IT Service Management.

How AIOps is Used in ServiceNow ITSM

According to ServiceNow, there are nine cases in which AIOps is used to collect and analyze operational data.

Incident event correlation: AIOps in ITSM/ServiceDesk improves operational efficiencies. By analyzing large volumes of data, AIOps can detect and correlate incidents.

Anomaly detection: AIOps keeps track of data history and analyzes it to find potential problems that may halt progress.

Predictive analytics: Predictive analytics uses machine learning technology to analyze historical data trends to anticipate and predict possible outcomes.

Root cause analysis: AIOps analyzes historical data and several data points to provide users with the root cause of problems.

Streamlining support: AIOps helps professionals identify and fix issues immediately. This improves the customer experience.  

Automated incident response: AIOps fixes recurring issues quickly and accurately. Automation resolves issues faster than human IT professionals.

Digital transformation: AIOps simplifies the move to digital spaces. It’s capable of handling huge data sets, giving users an opportunity to focus on real-time business goals.

Cloud adoption/migration: Moving businesses to cloud is quite a task. However, AIOps offers visibility while migrating to cloud platforms.

DevOps adoption: AIOps’ automation and clear data visibility support DevOps infrastructure and will ultimately empower IT operational efficiency.

Benefits of AIOps in ServiceNow ITSM

ServiceNow integrates the automation of IT operations, machine learning, and artificial intelligence into standard processes. ServiceNow AIOps improves a businesses’ IT pathways, with benefits including:

Process Automation
The use of AIOps fully automates a process with little to no human intervention. Errors are fixed quickly and with the upmost accuracy.

Big Data Analytics
An IT platform is stacked with silos of data that need to be categorized and aggregated. AIOps breaks down these silos and frees up space for existing, archived, and recurring data.

Cost Reduction
AIOps is cost-effective as it can free human employees from mundane and tedious tasks. Businesses can save money with projects completed seamlessly and quickly.

Streamlined Processes
AIOps is more efficient as it completely automates processes. Its immediate response system decreases the probability of errors and improves accuracy.

ServiceNow keeps the organization’s networks safe from cybercrimes. AIOps monitors employees’ interactions and sends alerts when they are prone to a cyber-attack.


AIOps is a great option for organizations with multiple IT departments. Businesses are vast and there are several IT functions to manage. Deploying AIOps will help companies identify and solve common and repetitive issues. By leveraging AIOps, ITSM will become more effective and efficient.

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